This guidance reflects the Renters' Rights Act 2025, in force from 1 May 2026. What has changed?
How to get in touch with the Rent Arrears Framework.
For general enquiries about the framework, its content, or adoption, please contact us by email. We aim to respond within five working days.
For questions about the framework, its guidance, or how to adopt it.
The framework does not provide individual housing advice. If you are a tenant dealing with rent arrears or at risk of eviction, please contact a specialist advice organisation directly.
Citizens Advice — free, independent advice
Shelter England — housing advice and support
Shelter Cymru — housing advice in Wales
The Tenant Arrears Collections Office (TACO) provides structured arrears recovery and county court claim services for landlords, operating in accordance with the framework's principles and stages.
Journalists researching rent arrears, housing policy, or the private rental sector are welcome to contact us for background information about the framework.
Landlords, letting agents, and housing organisations interested in adopting the framework are welcome to contact us. Further information about adoption is available on the Adoption page.