Rent Arrears Framework — England and Wales
Updated

This guidance reflects the Renters' Rights Act 2025, in force from 1 May 2026. What has changed?

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Frequently Asked Questions

Select the guidance most relevant to you.

Guidance for

I am a tenant

Information on your obligations, what to expect if arrears arise, and where to get help.

  • What rent arrears are and how they arise
  • What your landlord can and cannot do
  • Your options if you cannot pay
  • What a Section 8 notice means
  • Where to get free advice
View tenant FAQs
Guidance for

I am a landlord or letting agent

Guidance on managing arrears, serving notices, documentation, and escalation.

  • When and how to serve a Section 8 notice
  • Legal thresholds under the Renters' Rights Act 2025
  • Documentation and record-keeping
  • Repayment arrangements
  • County court possession claims
View landlord FAQs

Also on this site

The Arrears Lifecycle The six stages of a rent arrears situation, from first missed payment to resolution. Framework Principles The six core principles that underpin the framework's approach to arrears management. Adopting the Framework How landlords and agents can follow the framework's standards in their own practice.
Home About The Arrears Lifecycle Landlord Guidance Tenant Guidance Principles Adoption FAQs Contact

The Rent Arrears Framework is an independent not-for-profit guidance initiative. It does not provide legal advice or individual case management.

This framework applies to the private rental sector in England and Wales. Content reflects the Renters' Rights Act 2025, in force from 1 May 2026.

© Rent Arrears Framework 2026 — rentarrearsframework.com